We want all our customers to be happy with our products and have confidence in our quality.
Our warranty for our LED lighting range is simple:
Our products are guaranteed for the term stated on the packaging, with the following conditions:
1) If you use it for less than 8 hours continuously in a day then we gurarantee for 2 years from first use.
2) If used for more than 8 hours a day continuously then the gurarantee is 1 year from first use.
3) We feel it’s fair that we cannot replace products damaged by surges, faulty or incorrect power.
All we ask is that you let us know where and when you bought the product, send us an image of the receipt if you can and we’ll sort out a replacement with as little fuss as possible. We can’t honour a guarantee on any of our products if they have been used outdoors without being certified waterproof by an IP rating or inside a IP rated waterproof fixing. Any products in plain packaging have a guarantee of 30 days from first use.
Contact us for any warranty queries:
- Free phone 0800 825 0825
- Mobile 07582 978 978